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Barriers in the Workplace that cause Poor Communication

Author: Keltram Group | Date Published: 22 June 2010 12h00 | Article Release


We would all love to believe that our communication skills are perfect. But this is not the case. A message often gets lost because of poor communication.

It’s no surprise that men and woman often have trouble communicating. Any sort of relationship is bound to experience poor communication at some stage. Poor communication often causes conflict in the workplace. When it does, it’s not always a “kiss and make up” situation. There are many reasons why poor communication in the workplace is so common.

  • Confusion
  • Too much information- receiver misses key points
  • A vague message
  • The grapevine
  • Distraction
  • Location- the distance between sender and recipient
  • Poor listening
  • Anger and Stress

If you would like your company to participate in team building and improve on poor communication, contact Keltram Group on 082 440 5575. For more information email

Why deal with poor communication

Poor communication is something that needs to be addressed and dealt with in the workplace. Poor communication in the workplace can result in much more than just bad relationships between staff. In any company, it is vital that information is clear to everyone. In order for demands, deadlines and goals to be met, everyone needs to understand the message.

The way people communicate in businesses today contributes to poor communication. Emails or phone calls are not as effective as face to face communication. If what was intended is not what is communicated then misunderstandings could lead to conflict. The most important part of communication is clarity. Just because a message has been spoken or written, doesn’t mean that it was understood or clear.

Cultural and language barriers

Diversity in the workplace is ever increasing. Almost all companies in South Africa are made up of employees from different cultures, religions and languages. Although goals, dreams or parenting approaches might be the same, ways of thinking, seeing, hearing or interpreting the world is very different.

Even though people from different cultures might speak the same language, some words could mean different things. If an employee’s first language differs from another’s, there could be poor communication between them. When language or cultural barriers exist within a workplace there are a number of reasons why communication could be misunderstood.

  • Poor structure to the communication
  • A weak delivery
  • A mixed message
  • Language- complex or hard to understand

A solution

The Keltram Group provides a range of fun, physical or intellectual challenges and activities. A company’s requirements are always considered. There are no limits to the amount of people that can get involved. Cultural barriers, encouragement, improving general communication, teaching particular skills, promoting trust and confidence, developing insight etc. are a few of the areas addressed. Keltram Group will be able to assist with poor communication within a company and improve on working relationships.

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